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Culture & Conduct, Opinion, Regulation & Supervision

Why regulators are turning the tide on 😱🤨😬 in business comms

By Rob Mason
August 16, 2023
Image: Getty Images

Would you send a 😃 in an email to the regulator? It could come across as friendly, or be seen as unprofessional — the interpretation is personal and down to the recipient. Yet emojis on WhatsApp, text and email are becoming a common form of communication in business.

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